Support Automation #3375: NPS Collection with Trello + Google Sheets + Strapi

Problem

Agents switch between Trello and Google Sheets to complete nps collection, which slows resolution and fragments ticket history.

Connecting the tools keeps customer context in one thread.

Workflow

Trello ticket event → classify/priority rules → update Google Sheets → ping channel in Strapi.

Tools Used

• Trello
• Google Sheets
• Strapi

Setup Steps

1. Create credentials for Trello, Google Sheets, Strapi in your orchestration platform.
2. Define the nps collection trigger in Trello.
3. Map required fields from Trello to Google Sheets.
4. Add error handling appropriate for a Medium workflow.
5. Run a test payload, then enable production execution (~8 min typical setup in our dataset).

Expected Outcome

• A repeatable nps collection path for support teams.
• Less context switching between Trello and Google Sheets.
• Easier hand-offs for the next ops owner.

Benefits & ROI

• Library metadata: High ROI tier · Medium difficulty · ~8 min setup estimate.
• Reduces manual nps collection steps between Trello, Google Sheets, Strapi.
• Provides a baseline you can extend with approvals, logging, or QA gates.

Troubleshooting

• Rate-limit high-volume webhook bursts from the helpdesk.
• Re-authenticate OAuth tokens if the flow stops unexpectedly.
• Compare field types between source and destination mappings.